*** The following post is a PAID advertisement ***
I recently had the opportunity to review UniquePhones, a remote mobile phone unlocking service that has generated over 2.9 million unlock codes to date.
UniquePhones has unlock codes for over 1500 handsets from most of the leading manufactures including LG, Siemens, Motorola, and many others, including my personal favorite, BlackBerry. The price range for unlock codes vary as greatly as the devices they support from as low as $1.99 all the way up to $25.99, which happens to be the price to unlock a BlackBerry.
I am being paid for this review, however, you will get my honest opinion as it is far from raving. It’s not a scathing review either, however, I do have a few concerns and maybe UniquePhones can take this review as a bit constructive criticism.
My guess is that the overwhelming majority of the 2.9 million unlock codes that UniquePhones has sold have gone off without a hitch. Most of the forums and blogs that I found that mention UniquePhones do so in a positive light and generally comment on how much cheaper UniquePhones unlock codes are compared to other services.
The few times that I found negative feedback, complaints seemed to revolve around two themes:
- My Unlock Code didn’t work and I couldn’t receive a refund.
- Support was very unresponsive or flat out didn’t contact me back.
Unfortunately, I am experiencing the latter issue as I type this. Before I ever use a service that I purchase online, I test out customer support. I noticed that the list of BlackBerry devices supported by UniquePhones is fairly dated with the newest device being the BlackBerry 7105t. I opened a ticket simply asking if any of the newer BlackBerry devices such as the 8700c or the 7130g are supported. After four days I still have yet to hear anything back from UniquePhones even after I updated the ticket asking for an update.
This type of delay is just not acceptable for a service like what UniquePhones offers and the company needs to improve in this area.
If you have had any experiences, good or bad, with UniquePhones, leave us a comment and tell us about it. Additionally, I invite anyone from UniquePhones to respond as to how they are improving support because I see this as being the one area that is holding them back.
You can find more information about UniquePhones by visiting their website at www.uniquephones.com.
*** The previous post was a PAID advertisement ***
I’ve used uniquephones 4 times successfully and was very happy.
I also had problems twice – they had website problems and their script generated an error instead of an unlock code.
I tried using their support page to request help.
It seems that there is, in reality no help there.
I ended up having to dispute using paypal to get my money back.
Very very unacceptable!
They didn’t even respond to paypal – ended up deciding with me after a month when the vendor didn’t respond.
It’s strange – they just dont seem to care; maybe they are hoping people will go away instead of asking for their $1.99 back (kind of like the old vending machines that gobbled your money and didn’t work!)
PHT
I ordered an unlock code for my Blackberry 8700v after reading an advertisement claiming to give me the code within 10 minutes of my payment. Upon completion of the tranaction (UniquePhones having taken £14.99 from my credit card) I received a note saying that they were currently out of stock of that particular code and someone would contact me within 24 hrs. That was 2 days ago, having sent 2 emails requesting update information I have not received any response at all. I can only assume this to be a fraudulent scam – I’m not at all impressed – these type of ‘phonies’ leave a nasty taste in the mouth.
I ordered an unlock code for my sony ericsson phone. I paid 14.99 and got a response saying there was an error. I have posted two messages asking them about a refund and have had no reply. It has been 8 days now. There service is ridculously bad and I would advise people not to get unlock codes from them.
It’s now a further 10 days since I posted my message – I’ve still not had the courtesy of a single reply or notification from uniquephones. This has to be a scam – I have reported the matter to PayPal who as yet haven’t received a reply either. My advice to people is to keep well clear of uniquephones.
I’m extremely upset – I paid $19.99 for an unlock code for my motorola V3, there website advertises that they will have a code within 24 hours of the order. It’s now been 3 days and they have not responed to me or any of the tickets I have opened up concerning the issue. They are a SCAM!!!!!
I had an experience much the same as the majority of comments I come across on the web about the ‘Unique’ ‘service’ (or not!!!) that UniquePhones rip you off for. (Wished I had looked at the reviews on the web before being taken for a fool.)
I ordered V3 unlock code using the handy paypal approach, money taken quickly, user name & password delivered via automatic email within minutes. (All looked great except that, when you try to use the user/password all you get is a message advising that User Name & Password is invalid, this has continued for more than 4 weeks now.)
I raised a ticket using the support@Uniquephones web log. (There have been many updates to the original log, all by me, asking politely for help or money back.)
No response, no emails…
Apart from seeking compensation from paypal, I have given up now. (Unique Phones is obviously a scam…)
PS. I have received great service from a company called Bright Mobile. (£10.00 for the full unlocking, PDS rebuild service which I completed using access to their server within 30 mins of Bright Mobile.com taking my money.)
PPS. I had a lot of email discussion with the Bright Mobile helpdesk before purchase & most replys were within 20 mins. Even at 10:00 at night. I recommend this as a test of how good the company is. (ie. if the helpdesk can respond to you within the same day, then maybe the company has integrity.) Well Done Bright Mobile for a fantastic service.
I paid with PayPal and UniquePhones did send an e-mail but no unlock code.
PayPal must be sick of the thieves as they would not honor my dispute.
Avoid both.
I ordered a code for my motorola razr v3 on May 5/07. Here it is May 20
and still no code.
No response from support via their web support site nor via email.
Next step will be to call the credit card company.
Oh dear, it seems that we have all been conned by this company. I too have ordered an unlock code on 09/05 for my daughters phone and as of today 23/05 still nothing. I have raised tickets – no response! I have telephoned – no response! I paid £18.99 for this code and nothing. I am not a happy at all.
And another thing, they must still be actively renewing the site content because 3 days after i purchased the price for my particular phone had been reduced to £9.99.
Next step for me……Paypal.
after reading all comments, I must say uniquephones.com worked amazingly well for me: I placed my order with uniquephones.com at 2007-05-24 23:34:53 and received my (working) code not instantly, but less than 12 hours later.
Well seems like I should have checked out your comments first too !!
Have consistently tried to call to that rediculous answer message, but to no avail yet! Ordered on Wed 23rd it is now 30th 4 emails and 20+ phone calls no response ?????
I am getting the same experience as others, no unlock code or support. I bought a vodafone sharp 902sh and wanted to get an unlock code, it said t was back orded, but I waited and never got a response back. I just did a paypal dispute. it was 23.99usd I thought I could just get a code to unlock my phone, isntead I still have a locked phone and no money back yet. grrr
“uniquephones” is a complete shame and disgrace!!!
I paid them 14.99 USD to unlock my Motorola V190 cell phone (which they claim to be able to unlock on their ads) that was locked to Cingular and they couldn’t unlock it and refused to refund my money. That was over a month ago and I’ve been sending them reminders ever since…which they utterly ignored. This was my first time dealing with them and I’ll NEVER do it again! I’d strongly recommend that you be very cautious when making online payments to this company because it might very well be a scam…as it was in my case!
I filed a paypal despite, and esclated it, if they dont respond by friday, I’ll get my money back
Uniquphones are con-men. I Paid £14.99 and got nothing from them, tried to get a refund via paypal, but got nothing. DO NOT use Uniquephones. You risk loosing your money. Its a scam.
After requesting an unlocking code, I read this comments… they took more than 24 hours (probably 48), but I got it and it worked so… don’t worry
After requesting an unlocking code, I read these comments and I was worried… they took more than 24 hours (probably 48), but I got it and it worked so… not that bad…
I also paid $14.00 via paypal and received nothing. I will be filing a dispute and advising PayPal to drop them.
Ordered a blackberry unlock 30 hours ago… think I’ll go to paypal, becaus I’ve got no code! Just like everyone else!
DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones!DO NOT use Uniquephones! No code, no refund, and PayPal continues to allow this scam company to take money via PayPal! Use ebay for unlock codes so at least you have the threat of negative feedback if they don’t perform. Uniquphones could not provide my unlock code and a deller on ebay did within 2 days.
WHAT A SCAM!!
I ordered a code for my Motorola l6 and they said it would be with me within 24 hours. Its now been 8 days……still no response. Bl**dy B******s
I left a comment back in May 2007 and I just wanted you all to know that I DID eventually recieve a refund……….but it wasn’t easy. I am lucky that I work in the internet industry and know the rules etc of do’s and don’t. I also found this guys personal email address and mobile number and simply bombarded him. (These are no longer in use though) One threat I did make to him was that i was going to report him to Goolge Adwords for his adword campaigns still being allowed to run. As he and I knew Google would NOT look at this in a good light – I can’t speak for the american market whether the rules etc are the same. Have a good search on the internet for any thing to do with his business and you will find personal information about this guy.
Hope this helps
I placed an order with Uniquephones over 4 days ago I have yet to receive my unlock codes. I have emailed them but no response, I have called them twice only to be put to voicemail, could not leave message as voicemail box was full. If you are thinking of using this company my advice is DONT. Eight pounds to some might be nothing but I do not have the luxury of giving away money and if I did I would certainly want to have the choice to whom I give it to.
Same trouble here… paid, then NEVER got any reply :-((
Going to ADVERTISE them good on ANY forum I can find…
I ordered a code for my Motorola l6 and they said it would be with me within 24 hours. Its now been 10 days……still no response.
Don´t place an order with uniquephones.
I Recently Ordered An Unlock Code For My Motorola RAZR v3, And Had Not Received It Yet. Though I Am Not Worried About That, I Am Worried Because I Have Entered My Credit Card Number. Please If Anyone Has Some Information That Would Be Useful To Me Please E-Mail Me At. Valley_Rooster_11@hotmail.com
Very bad service from uniquephones.
I’ve ordered a unlocking service for a samsung m600, and after 2 days and 3 e-mails I’ve got an answer with 2 codes.
However there are no instructions on how to use these codes.
I’ve contacted them again and I’m still waiting.
I would never trust these guys again.
today I have got my code from uniquephones, works very well, but the service is very bad, after 10 days and the help from google checkout, I got the code, without any instruction.
Maybe hugo you can find a answer below:
Samsung D500
Switch phone on without sim and enter :-
#*7337#
if it does not work then you need a direct unlock in a shop
Samsung A300
*2767*637#
Model: Samsung A400
*2767*637#
Model: Samsung A800
*2767*637#
Model: Samsung E500
*2767*688#
In newer phones:
#*7337#
Model: Samsung E700
*2767*688#
In newer phones:
#*7337#
Model: Samsung E715
Turn off the phone. Put a non-accepted Simcard and turn it on. Type *#9998*3323#. Press Exit. Choose menu #7. After phone reboots type *0141# and hit the Call button. Turn off and insert another Simcard. Turn on. The code is 00000000.
In newer phones:
#*7337#
Model: Samsung M100
Type *#9998*627837793#. Then type *#9998*737#. Press >/[] (Play Stop) until phone shows NCK/SPCK number. Press Exit. Type #0111*CODE# (Code is the last 8 digits of the NCK/SPCK)
Model: Samsung P400
*2767*3855#
In newer phones:
*2767*927#
Model: Samsung S100
*2767*7822573738#
Model: Samsung S105
Remove Simcard. Enter *2767*7822573738# and after phone reboots, enter #0111*00000000#
Model: Samsung S300
*2767*7822573738#
Model: Samsung S307
Turn off the phone. Put a non-accepted Simcard and turn it on. Type *#9998*3323#. Press Exit. Choose menu #7. After phone reboots type *0141# and hit the Call button. Turn off and insert another Simcard. Turn on. The code is 00000000.
In newer phones:
#*7337#
Model: Samsung S500
*2767*3855#
In newer phones:
*2767*927#
Model: Samsung SGH600
*2767*3855#
*2767*2878#
Model: Samsung SGH2100
*2767*3855#
*2767*2878#
Model: Samsung V200
*2767*7822573738#
Model: Samsung X100
Turn off the phone. Put a non-accepted Simcard and turn it on. Type *#9998*3323#. Press Exit. Choose menu #7. After phone reboots type *0141# and hit the Call button. Turn off and insert another Simcard. Turn on. The code is 00000000.
In newer phones:
#*7337#
Model: Samsung X600
Turn off the phone. Put a non-accepted Simcard and turn it on. Type *#9998*3323#. Press Exit. Choose menu #7. After phone reboots type *0141# and hit the Call button. Turn off and insert another Simcard. Turn on. The code is 00000000.
In newer phones:
#*7337#
Model: Samsung Universal
TEMPORARY UNLOCK:
Put a non-accepted Simcard and turn it on. Type *#9998*3323#. Press Exit. You will get a new menu. Select Malloc Fail.
In newer phones:
#*7337#
No code for a Moto V551. Webpage says 2Mo to process? No0 answer to emails, voive mail is full, online chat doesn’t work.
Nice looking webpage though.
hi i went on uniqephones on the 28 dec 07 (4 days) and still not got my code how long do there take
I payed for a motorola unlock code on Jan 10. Checked my order status on their website for 4 or 5 days and gave up. I decided to check one more time, today, and my code was there and it worked. 🙂
Just thought that everyone should know that I got scammed as well. Sent my money off and haven’t gotten anything over 2 weeks later. I filed several help tickets on the website and no response. I’ve even filed a claim with paypal that this guy hasn’t responded to! I will be escalating this very soon.
I wanted to recommend that you all file claims with the Better Business Bureau in New York. If they receive enough claims they will eventually put this guy out of business. I have registered a complaint with them, so they’ve already got the business on file.
You can find all the contact information for the company either on the website’s “About Us” page or at the address:
You will also find the name and the email address of the owner! Go to work guys!
I payed for a motorola unlock code about 8 days ago and have got nothing back. Tried their live support and and sent emails with no response. i got scammed as well.
These guys suck donkey’s big time. We sent them 2 imei codes for unlocking our uk blackberry devices and they have not responded after 10 days – looks like we too will be canvasing paypal for refunds. twats! is all I can say.
**UNIQUEPHONES**
Nice looking website, big scam. When I find the guy running this company………you’ll read about it.
i too have had nothing from uniquephones but silence and a since inoperable phone – had to resort to a communique with paypal to get refunded. lousy service!
Maybe I’m the exception, but I’ve unlocked two Blackberrys with them and it was fine. No problems outside of the wait time, but it is that way with all Blackberry codes.
Paid for unlocking code, did get the code through email after 2 days, but the code doesn’t work; emailed back many times to ask for support or refund, no response what so ever.
Further searching shows a lot people have the similar bad experience with this website. Stay away from it!
Same story here about these shysters. Fortunately I used PayPal instead of a credit card, so I am hopeful my claim with PayPal will come through and I will get my money back.
My experience is in line with most of the above. Blackberry 8820 and nothing. Filed dispute with PayPal today. They certainly go out of their way to keep out of sight. They show a number of publications on http://www.uniquephones.com/About-Us.html and even more on the testimonials page. Most of these are “no trace” but TimesonLine refers to Uniquephones of Belfast, so at least they’re accessible to Trading Standards. Forbes Magazine refers to “David Harrison, a 23-year-old hacker in Belfast, Northern Ireland” I also came across:-
Unique Group UK Ltd
Cathedral House, 22 – 31 Waring Street
Belfast, CO
US
Phone: 4420 8816 7303 Doesn’t work!
Mail [at] UniquePhones.com
And also
IP Address: 72.47.209.88
Hostname: uniquephones.com
Country: United States
IP address owner: Media Temple, Inc.
Building A
Culver City
CA 90232
US
PayPal have their address as “Verified nonUS” The WebSite is definitely US.
Hope this is of interest.
Had the same problem. Paid Apr 27 to unlock a blackberry 8820, got an initial email stating unlock code will come in 12 hours, then 7 days on the order status page. It’s been almost 12 days now, and nothing. In between all these, I have sent four different emails to their support team without any feedback whatsoever.
I have initiated a claim with paypal. STAY WELL AWAY FROM UNIQUEPHONES !!!!!
Just to let everyone know I got my money back through paypal. Till date, Uniquephones never got back to me. They also never responded during the paypal resolution process, so paypal awarded my claim.
Perhaps Uniquephones used to work, but they absolutely do not work anymore. A search on company house also suggests that the company is perhaps no longer in business. Whatever be the case, STAY AWAY FROM UNIQUEPHONES!!! You have been warned.
This company stinks and should be shut down…I ordered, and paid for an unlock code in Dec 2007…still no code, you can’t get them…only number I have found is 02890996439.
John McLaughlin is the owner of uniquephones, this man needs to be put away…
More updates – Uniquephones got back to me earlier this week stating that the IMEI I supplied was wrong, almost 8 weeks after I ordered,4 weeks after I disputed the payment and got my money back from paypal, and 3 weeks after I ordered elsewhere. Of course, the IMEI I supplied was correct! Funny enough, 24 hrs later, I got my unlock code from the other company. STAY WELL AWAY FROM UNIQUEPHONES! You’ve been warned!
Hi Guys,
I’m having exactelly the same problems. I bought an unlocking code for my blackberry 8820 from http://www.uniquephones.com, paid US$ 49,99 and 4 weeks later I have had no response at all. Even though I was meant to receive my code in 12hours.
I sent several emails (I mean dozens) and they just ignored me. It’s funny that when you go through the website you’ll never think that is a scam. I will try to get my money back with Paypal. Does anyone know how to process this request? But anyway, my phone is still locked and obviously I can’t use it.
Stay away from uniquephones. That’s my advise.
Thanks to Rimarkable
Unfortunately I have the same ‘results’ to report as most of the others here… Motorola RAZR V3… no code, no response to emails nor to trouble tickets, which state ‘no order found’. But I sure did get a confirmation of payment from Paypal right away! Will dispute with Paypal and if that fails, I will go over their heads and take it directly to the credit card company. Another one to avoid is InstantUnlockCodes.com /.co.uk. They claim on their front page to be able to unlock Motorolas and have prices to do so, but then after payment they say Motorolas are not on their list of compatible devices. No refund policy; they offer credit towards another unlocking (if the first one was a scam what the hell good is another?) and besides I do not have another phone I need to unlock. Alternatively they offer a prepaid UK phone card but that is useless to me as I am not in the UK nor am I planning to go there. What kind of company does not have a refund policy if they cannot provide the service for which a customer has paid? A scammer, that’s what! As a result I do not trust any UK-based unlock company now; seems they all are scammers. If that is not so, that is unfortunate… these shysters should be put out of business and straight into prison because they are by default damaging the reputation of all such companies. Anyone know of a good *US* based concern?
Same results here. I received a not working code. It is valid on this phone but it does not remove the lock.
I have send emails open a support case, now a dispute on Paypal.
Can anyone tell me what will happen if he doesn’t respond to Paypal’s dispute?
I have been tricked into paying $7.99 to unlock a SonyEricsson phone from Fido only to be told after a couple of hours that they don’t do SonyEricsson or Fido and that I should have checked their list of phones first.
(a)Nowhere was a visible note to check the list,
(b)It should not have taken a couple of hours for them to check (the list appears to be very short), and
(c)There is nowhere to call to ask for refund and the electronic message response seems to imply there is no way to recover.
At best, the “service” is deceptive and at worst bothering with fraud. Some agency should look into the amount of money they are collecting from people and holding onto after failure to provide service. DISGUSTING site.
I placed an order with Unique Phones. It was like putting my money into a black hole. I never received an order confirmation (except Paypal receipt), their system showed my order as being placed just after I placed it, then the order disappeared from their tracking system. I have written to them about 5 times both via e-mail and in their own support tracking system and have not had any type of response from them in 3+ days. It’s not the $ so much as this has been a big time suck and now I am up against the wall in getting another code to unlock my phone before leaving for Europe.
Hi Paul M,
I’ve managed to get my money back through PayPal.
It took me a while (2months) but they refunded the complete transaction.
But do not waste your time writing to them. They will never reply!
Stay away from this guys!!!!
Dan
I’ve used Uniquephones twice and both times they took extremely long (3 weeks first time and over 4 weeks the second time) to process my order. The most upsetting thing about them is their customer service: Email support only, no phone no online chat no nothing but submmitting a message to them on their website. This is very frustrating when your “Estimated processing time” is 7 days and 3 weeks later you have not received a code or a reply from them. I will NOT be using their services anymore.
I would never recommend Uniquephones or deal with them ever again!!!!!
Placed my order to unlock my phone on the 31.08.08 and still waiting for the unlocking code AND replies to many emails that I have sent to them chasing it up
I wish I had seen the above comments before dealing with them, and then I just wouldnt have bothered
I decided to go into two phone shops this weekend and they both said that it is impossible to unlock a nokia 6110 navigator phone……. wondering why it came up on Uniquephones phone list as one to unlock ? Scammers ??? Am now trying to get my money back, paid by paypal but when I last spoke they said to try and deal with supplier direct . I shall try pay pal again and see if I get any joy!!!
Rachael,
Why are you ‘talking’ to PayPal? This is usually a waste of time,just put a claim in.
It is always worth exploring the possibility of unlocking by the network (depending on cost of course)
My Blackberry was unlocked by Orange (any phone) for £20 which is less than the asking price of many unlockers.
I wish i,d read these comments before i parted with my money.I.m another one thats been tricked.Unique phones are doing this to too many people!
Same here, what a scam! 40$ is now smoke! I Cant believe my self I got caught is this scam…Never happened to me. Its the first time…
this mob is a ripp off they have not 2.9 million unlock codes do you know how much they would be worth at £10.00 a hit. Bullshit they are a fucking scam.
i am getting my money back and they will be closed they made an error and responded to me saying paypal was dealing with my money so that was a lie and now paypal will have to deal with them for fraud.
No doubt UniquePhones is a scam! Around 30 Euros spent for nothing because not only they didn’t send the unlock code in a period of two days, as when they finally did it, the codes didn’t work.
I will try to ask my money back but I’m not holding my breathe.
Yikes! ” 1. My Unlock Code didn’t work and I couldn’t receive a refund.
2. Support was very unresponsive or flat out didn’t contact me back.
”
That’s what scares me about online sites. I unlocked my own phone and my wife’s phone through Cellfservices (http://www.cellfservices.com) which I heard about through Blackberry Cool . Since BBCool claimed that they were partners with Cellfservices, I thought I’d give it a shot. The unlock code worked fine on my Verizon storm, but I had this annoying message that said “activation required” and e-mailed them about that. They directed me to their blog http://www.cellfservices.com/blog and they write useful info there.
I bookmarked it…kind of cool how they give useful tips to the general public. Highly recommend them for anyone who’s scared to purchase things online.
Party people, just do what I do, I use my credit card to purchase these types of goods, when they do not work, I give the card company a call, and they refund the charges. Simple as that, and they are the ones that are going to go after the main Uniquephones.
Enjoy
UniquePhones is terrible. Every order has huge delays!
It says “Process Time: 12 – 24 hours” on their website, but it’s been already 8 days! That’s 16x more than their advertised time! Such a scum company!
I contacted them over email and chat many times – I haven’t got a single apology for this incredible delay. It’s been terrible customer service, they don’t seem to acknowledge their misinformation as a problem. It’s illegal!
They do nothing to speed orders up, and come up with lies to mask up their slow, and fraudulent service.
I do NOT recommend you order from them. As one of their customer service representatives, Lyle, said in a chat, “you get what you pay for”. Ironically, he was referring to cheaper unlocking solutions that I was asking him about.
No wonder Google Search Suggestions shows things like:
“uniquephones scam”
In spite of stating above that Orange will unlock any phone for £20, this proved a complete waste of time, They just don’t follow through! I eventually went on ebay and my Blackberry 8820 was unlocked NEXT DAY for £15.15 by xxxxxxxxxxxxxxxxxxx
uniquephones.com is a total SCAM. waited 2 weeks and got various excuses and no codes. waste of time. am now following up with credit card co for chargeback and to have there paypal service revoked.
bruno is right. go straight to credit card co and have them follow this up. uniquephones.com scammers
BEWARE! Their new website address is unlocking.com. When you go there and buy services from them, you are actually buying from uniquephones. That’s what showed up on my credit card statement. I can’t believe how long I’ve responded to their useless emails asking for information from me, photos, even video. I got so frustrated cause they couldn’t open a simple jpg file that I made them a website! I don’t believe I’ll ever see my money again, but fortunately, I ordered through cc and can dispute this purchase. My problem was they changed their name. When I did a search on “unlocking.com + scams” nothing came up. Different story when you type “uniquephones + scam”. They may work for some people out there, but when they don’t work, customer services is horrible and don’t count on seeing any refunds.
Reply to Peter Lee, Denise Richards & Frustrated.
My name is Lyle Rosenfeld I work for Unlocking.com as the Reseller Laison in customer service. I would like to help if I can with your issues, Please geive me the order numbers or the IMEI#’s of the phones you tried to unlock so that I can see what the issue’s may be and help resolve them to your satisfaction. Be aware that sometimes with jpg files (photo’s) they do not come through as attachments due to various reasons like the email senders email program strips them from the email due to size limitations or other issues with this type of file. Again contact me directly so I can help you resolve your issue.
Respectfully,
Lyle
Hi Lyle,
I appreciate the efforts you are trying to make, but I’ve already taken the steps to dispute my credit card charge and report the horrible customer service to BBB. It’s not just about not being able to open files, but the incompetence of the people I’ve been working with and the lack of any good communication method other than emails. I was disappointed with having to answer at least (3) times what steps I took to get my phone unlocked. I had to resend at least (3) times, photos documenting the steps before finally being told that you couldn’t even open the pictures. I just felt like someone was trying stall me for 60 days so I couldn’t dispute the charge on my credit card anymore. I know that’s probably not your intention, but I have never dealt with any company that has frustrated me to the point of actually reporting them to the BBB. I just counted in my email sent box. I have emailed 33 emails to you guys and still no resolution. At this point, I just want to move on now. I’d rather not try to resolve this because I’m so disgusted with the service I’ve gotten.
Lyle from old Uniquephones (new Unlocking.com), wrote me to send once again IMEI number… like you, Frustrated! It is a stupid tactic to lengthen resolving. They delay to send unlocking code. Expires one week tomorrow since I paid. However I still believe in unlocking.com honesty and accuracy… but only until tomorrow, March 31, 2010!
I have paid $10 to get unlock codes from unlocking.com they were supposed to send code in 3 mins but I have waited 10hrs still no code nothing mailed them twice, but never got response might be scam will wait 24hrs and put dispute in paypal.
Uniquephones.com —> unlocking.com scam
My order Id with unlocking.com is 2134290, they have mailed me to wait 24hr to get the code, will wait and see if they would send me the unlock code for my BB STORM at this point I think its a scam. Will update my status here 2mmarow.
i buyed yesterday unlock code for my htc hero, i will show you witch aswers i have, i think it is total scam and i am going to report, paid with cc..
hello there i just payed for my unlock code what is that means
status on hold? when do i recive a code??
Quoting *”Unlocking.com Support” *:
>
>
> Hey Ludmila,
>
> Thank you for your recent order. Your order is being processed.
>
> However, due to the high level of fraud in the digital delivery
> market we randomly select orders to be confirmed by phone. Please
> visit the following link:
> https://secure.unlocking.com/checking/check.php?orderid=2145902&c=c4c0e10ca31e04ecee38b53c468344dd.
>
> We apologize for the delay and hope you understand this is for your
> protection as well as ours. We have reported many compromised
> accounts to Mastercard, Visa and PayPal, saving our valued customers
> thousands of dollars in fraudulent transactions. If you need further
> information, please reply to this email.
>
> Thanks,
>
> Teri Drake-Floyd
>
> Unlocking.com Support
ilja
Posted On: 15 Apr 2010 05:57 PM
——————————————————————————–
i though it is fast service ? 🙁
Whitney Perdue
Posted On: 15 Apr 2010 09:32 PM
——————————————————————————–
Hey ,
Thank you for your recent order, your order is being processed.
However, due to the high level of fraud in the digital delivery market we randomly select orders to be confirmed by phone. One of our support agents will be in contact with you soon.
We apologize for the delay and hope you understand this is for your protection as well as ours. We have reported many compromised accounts to Mastercard, Visa and PayPal, saving our valued customers thousands of dollars in fraudulent transactions. If you need further information, please reply to this email.
Whitney Perdue
Customer Support Agent
Unlocking.com
* Want to win $100? Email creative pictures or videos of you unlocking your handset to pictures@unlocking.com. We’ll post them to our blog, and each month we’ll award $100 for our favorite entry! *
ilja
Posted On: 16 Apr 2010 04:37 AM
——————————————————————————–
im sorry but this was supposed to be 10 minutes service? today is a
second day and my status is stil ”on hold” make it today or refund
Quoting *Whitney Perdue *:
> Hey ,
>
> Thank you for your recent order, your order is being processed.
>
> However, due to the high level of fraud in the digital delivery
> market we randomly select orders to be confirmed by phone. One of
> our support agents will be in contact with you soon.
>
> We apologize for the delay and hope you understand this is for your
> protection as well as ours. We have reported many compromised
> accounts to Mastercard, Visa and PayPal, saving our valued customers
> thousands of dollars in fraudulent transactions. If you need further
> information, please reply to this email.
>
>
>
>
>
>
>
>
> Whitney Perdue
> Customer Support Agent
> Unlocking.com
>
> * Want to win $100? Email creative pictures or videos of you
> unlocking your handset to pictures@unlocking.com. We’ll post them to
> our blog, and each month we’ll award $100 for our favorite entry! *
>
>
> Ticket Details
> Ticket ID: ZXX-567539
> Department: General
> Priority: Critical
TOTAL SCAM.
Get your refund or report to authorities.
I HAD A VERY BAD EXPERIENCE.
I purchased a unlock code for my blackberry. They promised a ‘premium’ service which will deliver my code within 24 hours. The code did not arrive until after 7 days later. I canceled my purchase because it didn’t arrive after 3 days, but they said I can’t cancel and get refund because I agreed to the terms. But they did not comply to their terms with the ’24 hours premium’ service. After I canceled it, the codes arrived. I entered both codes they provided, and it DIDN’T WORK. I emailed customer service more than 10 emails to get my refund, and they said they refunded but I DID NOT RECEIVE ANY REFUND. I had to go to my bank to check but they said no refund was made by Unique Phones. I emailed them again about this matter, after 5 emails and arguments, THEY SAID IF I’M NOT SATISFIED I CAN EMAIL A COMPLAINT. How rude is that? I called their phone numbers but NO ONE PICKED UP. I emailed the complaints department more than twice BUT NO REPLY. I take this as my loss and I WILL NEVER PURCHASE CODES FROM THEM.
Customer service is extremely bad and rude. Sometimes they don’t even reply your email after several emails. I am shocked at their terrible service and definitely angry with their rudeness. No apology from them since the first email. After reading so many comments from others, unfortunately we have all been TRICKED INTO THIS SCAM.
PLEASE BE CAREFUL WITH THIS COMPANY.
Worst scam ever. 20$ for an unlocking code, it has been 4 days and still nothing.
Wish I was here before to read that http://www.unlocking.com is a 100% scam fraudulent. Recently, had a terrible experience with them, bought an unlocking code for my lg mobile hoping everthing would be fine. Yes, they did send unlocking code after 24 hr but turned out to be FAKE! Now, escalating a claim for total refund through PayPal. Trusted by millions? 24/7 Support?? What a waste of time, BE AWARE of these loosers!!
unlocking.com is a scam. I bought a code from them but they never refunded me and never got anything from them. i went to http://www.cellfservices.com and got my unlock code for my blackberry torch. the code worked on teh first time. people stay AWAY from unlocking.com. too many scams online.
it worked for me, after paying, my code arrived in an hr… comments above scared me i almost called my credt card company. whew.
sorry just to clarify i purchased fr unlocking.com. i did what the instruction said and voila, what a relief to see “Network Unlocked”. just writing this because i know how reputation can affect business and also im not working for them just in case cuz it seems like im the only positive feedbk here aside fr that 1 person up there.
Want to unlock your blackberry phone? visit my site Blackberry Unlock Code . It guarantees blackberry unlocking. Don’t believe? At least give a try..
Unlocking.com is SCAM. I ordered and paid for a code from unlocking.com – no code, no email nothing. Their advert says 30 seconds. The only thing that happens in 30 seconds is they take your money and run.