We wrote a post a few years ago about how the Royal Bank of Canada disabled PIN messaging and SMS messaging on their employees BlackBerry devices because they couldn’t adequately audit the information being sent and received since the data didn’t flow through the companies BES server. Retain for BlackBerry Enterprise Server from GWAVA aims to make that problem a thing of the past.
Retain isn’t the first application for the BlackBerry that allows for the archiving of PIN and SMS messages. It is, however, the first solution to do so solely from the server side of things, i.e., there is no client for the BlackBerry handhelds.
Until Retain for BlackBerry Enterprise Server, only email messages that passed through your BlackBerry® SmartPhones and your BlackBerry Enterprise Server could be archived by an email archiving program. This occurs at your mail server (i.e. Microsoft Exchange, Lotus Domino or Novell GroupWise server). Retain for BlackBerry Enterprise Server empowers organizations to archive and audit all SMS messages, PIN messages and phone call logs for long-term electronic data retention.
If your company provides your BlackBerry to you for business use I see no problem with level of auditing. A lot of BlackBerry users, however, buy their own devices and ask for them to be hooked up to the corporate BES. I certainly hope that users in these cases are absolutely made aware that this type of auditing could be turned on.
Wait a sec… they have a product that enables SMS and PIN logging on the Blackberry server? I don’t think it could be any easier than the built-in method that RIM provides:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05024
Logging is a core function of the BlackBerry Enterprise Server. Retain for BlackBerry Enterprise Server takes these logs and archives them and makes them easily accessible for those needing to do instant audits on the content of the data passing through the devices connected to the organization’s BES. As you have pointed out, logging is already provided. Retain is collecting the logs, organizing them, placing them in a database, presenting tools that report on the usage, and stores those logs for the required time that they are needed.
What’s the chance of an Executive from HP reading this post? Ha!
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